WHAT DO YOU GET?
- For items that can be traced to your account you will get 50% back of the price you paid (minus tax and other discounts).
- For items that cannot be found on your account, you will get back 30% of the retail price of the product.
- The amount will be issued to you as a BUYBACK Credit that can be used on emmydeveaux.shop like a gift card.
The BUYBACK Credit will be emailed to you once the items have been received at our head office and inspected.
WHAT ITEMS ARE NOT ELIGIBLE?
- Items that were a part of our Kickstarter campaign are not eligible for BUYBACK. This includes the Leggings and Athletic One Piece.
- Unfortunately, items that were purchased by customers in the United States are not eligible for the BUYBACK Program. This includes items purchased through the BUYBACK program.
- Any items that are a part of the BASICALLY NUDE collection are not eligible for the BUYBACK Program.
- Items that are made of our Pleather material are not eligible for the BUYBACK Program, due to the nature of the wear of the fabric. For example, the Pleather Leggings and the Pleather Joggers.
- The Ankle and Thigh High Boots are not eligible for the BUYBACK Program.
HOW DO I SUBMIT A PIECE?
EDMONTON & AREA
If you are in the Edmonton area, please make an appointment to drop off your BUYBACK items.
BUYBACK CURBSIDE DROP-OFF APPOINTMENT (10 MINS)
- Book this appointment to drop-off your BUYBACK items at our head office in Edmonton.
BUYBACK DROP-OFF & SHOPPING APPOINTMENT (30 MINS)
- Select this appointment if you would like more time to shop the showroom and spend your BUYBACK Credit.
- We will inspect your items and issue you your credits right away so you have time to shop!
OUTSIDE EDMONTON (REST OF CANADA)
- Print out the packing slip and fill in the requested information. The packing slip is important to include with the items you are sending back so we can find the correct account and the details of the items you want to submit.
- Fill out the return shipping label information, download the label and print it off. You can find the return label here and the return ID is PR933849.
Please note that shipping items back has a flat fee of $10 that will be deducted from your total credit amount!
- Pack up the items you would like to submit to BUYBACK in the SMALLEST package possible. Make sure you include the packing slip.
- Attach the return label to the package and drop it off at your nearest Canada Post location.
WHEN WILL MY CREDIT BE ISSUED?
Your BUYBACK Credit will be issued when the items are received and inspected at our head office (Edmonton). The time it takes for shipping will depend on your location. If you are in Alberta, it will usually only take a couple business days but if you are farther away, for example, Toronto, it will take about 4-6 business days. Canada Post is not guaranteeing delivery dates right now, so these timeframes are only estimates!
Once we receive the BUYBACK items it can take a few days to process, so don’t panic if your credit isn’t issued the moment it arrives.
You will know your items have been processed when your BUYBACK Credit is emailed to you!
WHAT CAN I USE MY BUYBACK CREDIT ON?
Your BUYBACK Credit can be used on any regular price product on emmydeveaux.shop.
Remember you have 3 months from the date of issue to use your BUYBACK Credit before it expires!
Please refrain for using BUYBACK Credits on FUNDIT items. Learn more about the FUNDIT Program here.
HOW DO I USE MY BUYBACK CREDIT?
BUYBACK Credits work just like our digital gift cards!
USNG A BUYBACK CREDIT ONLINE
Once you have all your items in your cart, proceed to the check out. Once at the checkout find the Gift Card code box and enter the code you received via email. You will know the code has worked because you will see it deduct the amount of the BUYBACK Credit from the total.
ENTERING THE GIFT CARD CODE ON DESKTOP
You can find the box to enter the Gift Card code at the right side of the screen.
ENTERING GIFT CARD CODE ON MOBILE
To enter the Gift Card code on mobile you need to expand the Show Order Summary section.
USING A BUYBACK CREDIT IN STORE
To use your Gift Card in-store all we need is the Gift Card QR code to scan. You will get this via email when the Gift Card is issued. You can also download the Gift Card to your Apple Wallet so you have quick access to it!
SHOP BUYBACK ITEMS