FREQUENTLY ASKED QUESTIONS

EMMYDEVEAUX ships to Canada (our home land duhh), United States, Europe and Australia. Email support@emmydeveaux.com if you have specific questions about your shipping location.

For the majority of our items in stock we ship same day (during the week) or within one business day of your order. Please make sure to check the description box when ordering online as some of our items are pre-orders and will have a specified delivery date.

Once your order has been sent you will receive a tacking number that will be send to you via email with a notification that your order has been fulfilled.

Shipping time depends on where you are and the type of shipping you select at checkout. 

CANADA

FREE GROUND SHIPPING – Approximately 6-8 business days, it may be less if you are closer to our fulfillment centre in Edmonton.

EXPEDITED SHIPPING – Approximately 2-4 business days.

XPRESSPOST – Approximately 1-2 business days.

USA

FREE GROUND SHIPPING – Approximately 8-10 business days.

EXPEDITED SHIPPING – Approximately 4-7 business days.

NEXY DAY US – Receive the next business day.

Yes, depending your location and the condition the item is in. Please check our Return Policy page for more details on returns.

EMMYDEVEAUX was started in Edmonton, AB, Canada! We currently have a headquarters in Edmonton at 6924 104 St NW!

Sign up for our newsletter to get notified when we pop-up in other cities! 

If you are in Alberta, you can come shop at our showroom in Edmonton. Just book an appointment through the website to come see us! We also carry a limited collection of our EMMYDEVEAUX basics in Grand Prairie, AB at D.LUXE Boutique!

Can’t make it to Alberta? Shop online anytime! We make shipping easy and hassle free!

Our founder, Emily, knows fit and fabric like none other! Throughout her career as a personal shopper and a retail and real estate expert she has come to know how to dress women’s bodies to make them feel powerful and confident. Emily uses her knowledge of fabric and fit to maximize the number of different body shapes and sizes that will fit into our pieces!

Our EMMYDEVEAUX basics are also a double layer of fabric. The purpose of the double layer is to contour the body and smooth cellulite and bumps, we are women we all have it! Our pieces are high quality, washable and will last you a long time! That combination is hard to find!

We will have our customers speak for us on this question!

“WOW! You are amazing! Could I love your brand more?!?!? As I’ve said many times, not sure what is better your designs, body positivity or your customer service! Thank you very much for all three! I’ll be sure to use this, as you know I’m completely and whole heartedly addicted to all things ED. Thank you very much!” 

“Amazing! That’s perfect, you guys are incredible! I have been telling all my friends about your line and how great it is. Also I have asked for the majority of the collection for Xmas!”

“I may love your customer service more than your designs. Very well done! This is Client Service Excellence at its best! Bravo."

“Thanks. I will retry it today and see if medium is better.  Many thanks for your excellent service and designs.”

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