RETURN POLICY

CANADIAN CUSTOMERS

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging with tags on.

If you are in Edmonton and area please make an appointment at our showroom for returns or exchanges.

We are thrilled to be able to now offer FREE RETURNS OVER $150 within 30 days for your purchase! Returns after 30 days will be issued as a store credit.

You will be charged shipping to return the item if the total amount is under $150.

Outside of Edmonton please click the link below to receive a label to ship back.

Shipments sent in boxes will be rejected, please send back in the bag you received or an equivalent bag.

RETURN POLICY ON SPECIALTY BLACK LABEL ITEMS:

Due to the custom nature of these specialty products, our Black Label Items can only be exchanged for other products, no refunds will be provided on Black Label items. 

This includes the 

5WAY JACKET
PLEATHER BLAZER
ZIPPER DRESS

RETURN LABEL LINK

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Send returns to 

EMMYDEVEAUX
Unit 709
14032 23rd Ave NW
Edmonton, Alberta
T6R 3L6

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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US/INTERNATIONAL CUSTOMERS

We accept returns from the US but require you to pay shipping fees.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have questions or need help with sizing please contact:
support@emmydeveaux.com