RETURN POLICY

To be eligible for a return, your item must be unworn and in the same condition that you received it and in the original packaging with tags on. Items that have been altered or tailored are not eligible for a refund, exchange or credit.

Shipments sent in boxes will be rejected, please send back in the bag you received or an equivalent bag.

 CANADIAN CUSTOMERS:

If you are in Edmonton and area please make an appointment at our showroom for returns or exchanges.

For Canadian customers outside of Edmonton, we offer free returns within 30 days of your purchase as long as the item is in new condition with tags. Please notify us about your return before sending back by emailing us at support@emmydeveaux.com. Returns after 30 days will be issued a store credit as long as they are in the condition they were received with the tags on. Any items that have been tailored are not eligible for a return, exchange or credit. 

RETURN LABEL LINK for Canadian Customers outside of Edmonton.

US/INTERNATIONAL CUSTOMERS:
We accept returns from the US within 30 days of your purchase 
as long as the item is in new condition with tags. US customers are required to pay return shipping fees. Please contact us at support@emmydeveaux.com to approve your return before you send it back. If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
Any items that have been tailored are not eligible for a return, exchange or credit. 
FUNDIT:
If a FUNDIT item comes in and is not up to EMMYDEVEAUX quality standards a credit will be issued that can be used in-store or online towards another EMMYDEVEAUX product. If you require another size in the item we can exchange subject to size availability. There are no refunds on FUNDIT items.
SPECIALTY BLACK LABEL ITEMS:

Due to the custom nature of these specialty products, our Black Label Items can only be exchanged for other products, no refunds will be provided on Black Label items. 

This includes: 

  • 5WAY JACKET
  • PLEATHER BLAZER
  • ZIPPER DRESS
  • PLEATHER SKIRT
  • PETAL JACKET
  • DENIM JACKET

KICKSTARTER ITEMS

No returns or exchanges on Kickstarter items.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please make sure we have approved your return or exchange before you send it back. This can be done by contacting support@emmydeveaux.com

Send returns to 

EMMYDEVEAUX
Unit 709
14032 23rd Ave NW
Edmonton, Alberta
T6R 3L6