PROCESS OF SUBMITTING

Fill out this questionnaire about your product! It only takes about 5 minutes.

You will have an offer back in 24 hours for your item!

WHAT QUALIFIES & WHAT DOES NOT QUALIFY

We have to be able to track the original purchase of the item in our system, if we cannot track your purchase it is not eligible. Please see the information below for how we handle items purchased through Kickstarter.

We do not take back samples or any items that were purchased at the sample sale. We also do not take back items that have stains or have been ironed as these items cannot be resold.

If you are in the Edmonton area and you have an item that does not qualify for the BUYBACK program, you can help us recycle by donating the item back to us for a credit of $10. Please email buyback@emmydeveaux.com for more information. 

WHAT DO YOU GET

We will make an offer based on the following:

35% - 50% back of original price paid
*Product has been worn and washed once or twice. Almost brand new.

20% - 35% back of original price paid
*Worn a few times, washed a few times.

Please note that bodysuits are automatically 20% back of original price paid. This is because of the intimate nature of bodysuit products. 

* This is based on the price you paid. If points or discounts were used it will be considered in the offer.

KICKSTARTER ITEMS

Items that were purchased through Kickstarter will be valued based on a fixed original price as follows:

Kickstarter Crop Top: $50

Kickstarter Leggings: $60

Kickstarter Athletic One Piece: $80

This will be considered the original price you paid. This is because different discounts and packages where available so this is a way for us to ensure there is consistency. 

WHAT IF MY PRODUCT HAS A TAG ON IT?

If your product is unworn, unwashed and has tags you can still receive a credit for the full purchase amount and you are eligible for free return shipping of the item. Please e-mail support@emmydeveaux.com.

WHAT IF I AM SEARCHING FOR A PIECE?

We often have people asking when items will be back in stock or if we have someone who is selling something.

The fastest way for us to see who is looking for what product in what size is to head to the product you like on emmydeveaux.shop and click "Notify Me When Back in Stock" this way we can pull the product and see who is looking for it!

You can also e-mail buyback@emmydeveaux.com and indicate what product and what size you are searching for!

EDMONTON BUYBACK APPOINTMENT

If you are in the Edmonton Area, BUYBACK items must be dropped off at the EMMYDEVEAUX Head Office located at 6924 104 St NW.

Your items must be approved before you can book a drop-off appointment and you have to drop off your item(s) within 2 weeks of notification of a BUYBACK offer. Please book your BUYBACK Appointment below:

EDMONTON BUYBACK DROP-OFF APPOINTMENT

If you have any questions please email buyback@emmydeveaux.com.