FAQ & RETURN POLICY

FAQ

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping for products that are in stock is 3-5 business days.

USA shipping for products in that are in stock is 7-10 business days.

FUNDIT orders are products that are in production and can take up to 12 weeks for delivery.

How much does it cost? How much does it cost?

Shipping is complimentary always.

Do you ship internationally? Do you ship internationally?

We have the capabilities to ship worldwide but ask that you e-mail support@emmydeveaux.com prior to ordering.

Do you ship to my area? Do you ship to my area?

Within Canada and the USA we are able to access all registered addresses.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full refund on orders within 30 days and a credit on orders up until 60 days.

Please note our fitting locations cannot help with returns/exchanges.

You will need to use our Return Portal on our website to get a label issued. You can also request an exchange through that portal.

FUNDIT orders are only eligible for store credit.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the in stock purchase is made.

How much can I get refunded? How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used or packaging is missing, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

We carry high-quality products and we stand behind ensuring your pieces live up to our brand standard.

Please read our laundering information closely on each product to ensure they last a long time.

Anything that can be deemed a manufacturing defect can be dealt with by our support team.

Please text 587 713 8533

Payments & Safety

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.